Continuing Education for Optometry Staff

Engage your team with staff development workshops that enhance your practice performance and add to your bottom line!

Costs below reflect 2021 rates*.

(*Does not include The Great Game of Business – Optometry rates.)

 

First Impressions & constructive Communication

Cost: $645
Facilitator: Judith Lee
Who makes the first impression and the last impression on your patient? The front desk staff! This virtual course teaches your staff the why and how of those impressions that are so critical to your mission. Effective behavior makes patients feel positively connected with your practice, which breeds loyalty and boosts practice performance. A second module teaches your staff to communicate constructively with coworkers, patients, and difficult people.
A “mini-DISC” assessment will be included in the course workbook (sent prior to the course date). The assessment will be taken, and the results will be discussed at the time of the class. Course instructions and other materials will be provided to all participants prior to the start of the course.

Open to all staff positions responsible for patient engagement.

Session 1
Dates: January 18 & 19
Time: 12:00PM – 4:00PM EST
Session 2
Dates: September 14 & 15
Time: 12:00PM – 4:00PM EST

ABO Prep & Retreat

Cost: $645
Facilitator: Michelle Sellers, BS, LDO
The purpose of this virtual retreat is to review knowledge and skills to prepare for the American Board of Opticianry (ABO) certification exam. Participants will be provided information on terminology, lens characteristic, ocular anatomy, and more. The last few hours of the retreat will allow participants to experience a practice test to evaluate their knowledge and 2 additional two-hour study groups to reinforce optical math skills. Materials will be emailed to all participants before the course as well as instructions on how to login to the course.

This virtual retreat is open to anyone seeking their American Board of Opticianry certification or an overview of optical knowledge.

Session 1
Dates: February 5 & 6 
Time: Fri, Feb 5: 5:00PM – 7:00PM EST
Time: Sat, Feb 6: 9:30AM – 1:30PM EST

Study Session 1
Dates: March 4 & 11
Time: Thu, March 4: 5:30PM – 7:30PM EST
Time: Thu, March 11: 5:30PM – 7:30PM EST
Prerequisite: ABO Prep & Retreat 

Session 2
Dates: July 16 & 17
Time: Fri, July 16: 5:00PM – 7:00PM EST
Time: Sat, July 17: 9:30AM – 2:30PM EST

Study Session 2
Dates: August 5 & 12
Time: Thu, August 5 – 5:30PM – 7:30PM EST
Time: Thu, August 12 – 5:30PM – 7:30PM EST
Prerequisite: ABO Prep & Retreat

leadership development: being a successful department lead

Cost: $645
Facilitators:
Ginamarie Wells, PhD, MCC
Johanna Loeffler, CPBA
Leading a team can be a daunting task for anyone, but for a leader who is juggling the responsibility of their department and providing excellent patient care, the task can be darn right overwhelming! In this class, explore with our experts ways to build and maintain a productive, high-performing team, delve into the team’s expectations of you as the leader, and learn the essential skills and strategies to help you become an effective supervisor even while working in patient care.

Session 1
Dates: February 24 & 25 
Time: 12:00PM – 5:00PM EST

Session 2
Dates: August 18 & 19
Time: 12:00PM – 5:00PM EST

Managing Workplace conflict

Cost: $645
Facilitators:
Ginamarie Wells, PhD, MCC
Johanna Loeffler, CPBA
The purpose of this virtual workshop is to help you understand and implement the tools you need to build better workplace relationships, enhance performance and improve productivity. This skills-based certification workshop includes workbook, assessment instruments and a training certificate and is open to doctors, managers & staff who want to be certified to act as internal conflict resolution coaches. Course materials which will be mailed directly to all participants prior to the start of the course.

Session 1
Dates: March 17 & 18 
Time: 12:00PM – 5:00PM EST

Session 2
Dates: November 10 & 11
Time: 12:00PM – 5:00PM EST

Essentials for the scribing optometric assistant

Cost: TBD
Facilitator: James Venable, OD, FCOVD
Today’s optometric physician must adapt to a more efficient system of operations for enhanced patient care and revenue generation. Learn the methodology and logistics of enhanced patient scheduling and effective doctor/scribe/patient interaction while honing skills necessary to become an effective scribe. Develop an enhanced understanding of medico-legal aspects of patient care in times COVID.

Open to all staff positions responsible for patient care.

Session 1
Date: May 13 
Time: 1:00PM – 5:00PM EST

Session 2
Date: September 23
Time: 1:00PM – 5:00PM EST

The Efficient Optometric Physician: Scribing Essentials (New for 2021!)

Cost: TBD
Facilitator: James Venable, OD, FCOVD
Today’s optometric physician must adapt to a more efficient system of operations for enhanced patient care and revenue generation. This presentation will highlight methodologies / logistics of patient scheduling, data documentation, medico-legal risk management and effective doctor/scribe/patient interaction necessary when using scribing optometric assistants.

Open to all optometric physicians.

Session 1
Date: May 14 
Time: 1:00PM – 3:00PM EST

Session 2
Date: September 24
Time: 1:00PM – 3:00PM EST

Ncle Prep (nclex - national contact lens exam) (New for 2021!)

Cost: TBD
Facilitator: TBD

Session 1
Dates: TBD 
Time: TBD

the great game of business - optometry

Full implementation workshop
Date: January 9

Refresher workshop
Date: February 6

Full implementation workshop
Date: March 6

Refresher workshop
Date: April 3

Full implementation workshop
Date: May 1


For more information click here.

 

To register for any of these workshops, please contact Mandie at 607-267-2901. Registration is required.

Dates and times subject to change.