Careers

Founded in 1989 by serial entrepreneur Alan Cleinman, we are a team of business specialists who provide services to North America’s leading optometric practices. Our customized consulting services are tailored to fit the needs of each health care business and business owner. Cleinman Performance Partners, Inc. offers results-oriented doctor and staff training programs taught by bona-fide experts. We also founded Cleinman Performance Network, the only organized, national wisdom-sharing network for optometrists.

 

We are a marketing and service-driven enterprise and have experienced double-digit growth for virtually our entire history. We are always seeking to employ enthusiastic and energetic business professionals who enjoy an environment that offers challenging opportunities with a potential for rapid advancement and continual learning.

We’re a growth-oriented business-consulting firm with a 30-year track record in our industry. From our comfortable headquarters in Oneonta, NY, we work hard, have fun and thrive on our own continuous improvement.

Please don’t hesitate to send us your resume even if we’ve not posted a current opportunity… Hey, you never know! 

Cleinman Performance Partners Current Opportunities:

Client Development Specialist (CDS)

Client Relations Manager

Optical Consulting Product Manager

Senior Project Manager

General Application

CLIENT DEVELOPMENT SPECIALIST (CDS)

NY, Oneonta

As the Client Development Specialist, you will have direct impact on the business by ensuring the quality and growth of our member base. You will reach out to potential clients, develop lasting relationships with existing clients, and participate in client-focused events.

Principal Functions and Responsibilities:

  • Client Sales via direct solicitation and outreach (calls, email, site visits, etc.)
  • Participate in Marketing Programs
  • Responsible for follow-up on leads generated by others
  • Uses personal initiative to maintain and continually seek potential clients through effective territory management
  • Works with Product Managers and company principal to close sales when appropriate
  • Works under general supervision with a significant degree of latitude and creativity
  • Shared responsibility with other staff to ensure systems and resources are in place to meet or exceed corporate goals
  • May be assigned to perform projects outside this position on a temporary basis at the discretion of the supervisor
  • Adhere to response guidelines and completion of goals for their individual pipeline
  • Consistently displays actions and attitudes that champion the corporate culture
  • Preferred Experience and Skills

Associate Degree

  • 3-5 years of experience in Sales & Marketing
  • 15 years of general business experience
  • Demonstrated successful sales, recruitment, and persuasion skills
  • Goal oriented and results driven
  • Empathetic listener and sensitive to audience diversity
  • Familiarity with the sales cycle
  • Collaborative
  • Strong written and verbal communication skills, especially when describing intangible services and abstract concepts
  • Works independently and may work off-site

Client Relations Manager

NY, Oneonta

The Client Relations Manager (CRM) is responsible for client service delivery. Working closely with the Consulting Client Relations Manager, the CRM will collaborate with the Consulting and Sales Teams to ensure client needs are met. Responsibilities include but are not limited to scheduling for consulting team members; project tracking; coordination of internal and external resources and document preparation. High degree of internal and external verbal and written communication is required as the CRM will work closely with clients and various company teams.

Principal Functional Responsibilities:

  • Functions as the primary point of contact for client/partner access to consultants and other key staff
  • Schedules client calls and meetings for consultants and internal teams
  • Coordinates communications with external consulting resources
  • Communicates updates to clients and others as appropriate
  • Prepares standard documents and collects/files client data
  • Coordinates the collection of internal intelligence-gathering in support of sales goals
  • Works extensively with customer contact and project management software programs
  • Participates in special projects as requested

 

Preferred Experience and Skills:

  • Associates Degree or higher preferred
  • Experience in member services, or a related field
  • Strong administrative & clerical skills; detailed oriented and process-focused
  • Self-starter with the ability to work independently as well as with others in a team-oriented environment
  • Quick learner and ability to think on your feet
  • Outstanding verbal & written communications and ability to multi-task at various levels on multiple projects
  • Knowledge of Windows, database management and other web applications a must

 

Job Types: Full-time, Contract

Job Type: Full-time

OPTICAL CONSULTING PRODUCT MANAGER​

NY, Oneonta

Client Services is made up of ambitious, driven and customer focused leaders with experience at facilitating peer-to-peer wisdom sharing groups and providing training, coaching and support dedicated to optometry business development. We’re looking for a small group of incredibility talented and driven product managers to help lead in this effort.

The Product Manager role:

You will be responsible for defining, measuring and delivering a product that has a material impact on our clients and our business. To be successful, you will need to bring a creative vision, superior business planning and problem-solving skills, great product instincts, and an ability to get things done.

What you’ll do:

  • Collaborate with a talented group of product managers to define the product requirements into high-detail designs.
  • Conduct client and industry research, identify consumer pain points, and collect product metrics.
  • Translate research into hypotheses, product requirements and business plans.
  • Complete client research to test hypotheses and validate potential solutions.
  • Lead the product through the various gates, including operations, finance, sales and marketing.
  • Partner with the project manager to prioritize the roadmap, work through challenges, and build, test, launch and optimize the new product experience.
  • Continuously track key metrics and validate the success of the product/features, while creating new hypotheses to kick-start the lifecycle again.
  • Partner with management to craft an evolving KYC strategy that will best serve customers and drives business impact.
  • As a consultant, onboard, lead and support clients where appropriate.
  • As a facilitator, guide group members through a wisdom share process, drawing out opinions and ideas.

Qualifications:

  • 10+ years of experience delivering highly successful consumer products with demonstrable and measurable results.
  • Product management experience as a top-notch Optician Manager, Manager of Retail/Eyewear Boutique and/or Clinic Operations within the Ophthalmology/Optometry specialties strongly preferred.
  • Product lifecycle ownership. You have identified opportunities, tested, built, launched and optimized major products before.
  • Sharp. You think on your feet, quickly come up with innovative solutions and are always one step ahead.
  • Consumer-centric. Empathetic towards the customer with the ability to put yourself in their customer’s shoes.
  • Obsession with Ophthalmology/Optometry industry.
  • Self-starter. A willingness and appetite to do what it takes to take the product from concept to launch.
  • Strong analytical background with the ability to find data, identify and run tests, distill the results quickly and turn it into actionable insights.
  • Strong communication and listening skills and the ability to collaborate.
  • Great team member and partner.
  • B.S. degree preferred.

Senior Project Manager

NY, Oneonta

The Senior Project Manager role:

  • You will be reporting to the Chief Excellence Officer who is leading the Operational & Technological Transformation program for the firm.
  • Managing simultaneous projects under the program throughout the project lifecycle (from initiation through post implementation) following standard project management methodologies, e.g., Agile and Waterfall.
  • Continuously planning for the alignment of new projects to the Transformation Program goals.
  • Ensuring project status communication to various levels of the organization – from project working group up to Top Management.
  • Monitoring project risks and issues and raising timely escalations following the governance protocols.
  • Partnering closely with the Project Stakeholders from business product managers, technology, and finance groups of various levels.
  • Developing project management artifact requirements and SDLC procedures.
  • Monitoring project financials and adherence to the artifacts requirements.

 

Qualifications:

To qualify for this role, the candidate must have:

  • BA/BS degree preferred in Project Management, IT, or equivalent.
  • 15+ years of experience in operations or business information reporting, preferably within Healthcare, Education, or Finance industries, where 10 years is on project management.
  • Proven success managing complex projects with operational/business impact within a tight schedule.
  • A proven capability to articulate complex solution challenges/issues into project or program level risk or issue.
  • Exemplary communications skills.
  • Outstanding team facilitation skills catering to different levels of the organization.
  • Financial acumen to monitor project/program financials.

GENERAL APPLICATION​

If you are a dynamic and detail-oriented person that is a team player and a self-starter, Cleinman Performance Partners may be right for you. Our 25-person organization is a mixed group of talented people, each with our own area of expertise that come together working towards a common goal of helping independent optometry practices succeed. Our partner-base includes over 200 doctors from across the United States and Canada. If you feel like you have what it takes to participate in an amazing work culture with passionate co-workers, apply today!