It’s All About The Experience…and the Devil’s in the Details!

I pulled the following from a consumer's blog, apparantly written by someone in a major city.  I think you'll find this guy's observations interesting.  When you begin to think that the key to success is what you do in the exam room…think again.  Like any chef knows, good food will never overcome poor service.  As you read this, think about how you might turn this (these) situations into opportunity. Where's the learning from this?

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I walked into the optometrist office for my 4:00 appointment at 3:45

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