The Hidden Mental Map to our Ultimate Success Part II

The Hidden Mental Map to our Ultimate Success Part II March 1, 2023

Hi everyone! In my last video post, I introduced you to Meta Programs. Those unconscious patterns in our brain that formulate how we filter information, how we are motivated, and how we respond to situations. In that video, I mentioned we would cover the six most vital meta programs for business success, and I outlined both the meta programs, called Toward and Away and Chunk Size. Today I’m going to outline the meta programs called Internal/External Reference and Matcher/Mis-matcher.

It is important though to take a minute to note that meta programs are biologically determined; we all have them; we all use them; they are what make us unique and individual. But, in the world of meta programs, there is no right or wrong; better or worse, there is only different. The more you become aware of your own meta programs, the more you will understand how to adjust and adapt to increase successful outcomes in whatever you do. So, with that said, let’s get started.

The Internal/External Reference meta program refers to our source of motivation. Is the source that motivates our ability to decide found internally from within ourselves? Or is it found externally from sources other than ourselves? Yes, I know that we all do research to find information that helps us make decisions, but the criteria that we use to evaluate and rank that information comes either from an internal or external reference. For example, we’ve all seen those patients that go right for a frame and know immediately that they want it, and if you ask them, they’ll tell you exactly why in no uncertain terms. They’re internally referenced. Others will try on a frame and ask the opinion of everyone in the office, on their Facebook page, their spouse or partner, and will still need your expertise to confirm it’s the right one – they’re externally referenced. In another example, if you ask a teammate about the quality of a marketing project they finished, someone internally referenced might say, “It was really good—the best I’ve ever done.” Someone externally referenced might say, “Everyone loved it! I got so many great reviews from our patients.”

In a work setting, typically 40% of us are one or the other and the last 20% of us are a mix of both. In terms of your practice, it’s important to pay attention to how your teammates are referenced so you can stay on track and not get behind with work that needs to be done. When it comes to patients, understanding how they are referenced will help you prepare information based on how they need it presented to make decisions at the time of their exam and not later.

The matcher/mis-matcher meta program helps us sort through and analyze information. Matchers look for sameness in the world around them. They find commonalities in patterns and build rapport by finding similarities with others. Matchers see what’s there, notice what’s working, and focus on what’s right about an idea first. Mis-matchers, on the other hand, see differences in the world around them and seek out opposition. They notice what’s not there, focus on what’s wrong first, and tend to be your “Yeah but” rather than “Yes and” people. Recognizing this meta program is important in all facets of our business because we need both matchers and mis-matchers to drive change and growth; both are equally important to predicting and influencing outcomes; and both are key to innovating successfully.

So, there you have it—two more ways to identify not what people think, but how they think. And, as always, if you want to know more about this topic or any of our coaching and professional development programs, don’t hesitate to reach out. We’re certainly here to help. See you next time!

Don’t Miss This Cyber Security Action Step!

Businesses of all kinds are experiencing cyber data breaches by scammers who keep changing their tactics. How can optometry practices adequately protect themselves? Joe Brennan, Senior IT Project Manager at Cleinman Performance Partners shares the key to cyber security.

Read More »

Are You Walking Straight Into A Circle?

Cleinman’s Senior Director Operational Development, Johanna Loeffler explains how a very interesting human phenomenon ties into leadership in the workplace in a way that will blow you away as it clicks into place.

Read More »

The Hidden Mental Map to our Ultimate Success Part II

Dr. Ginamarie Wells continues her discussion on the mental programs running our brains to help us understand what drives our motivations and influences our choices. The more we know about how our brain works the more we know what holds us back, leading us to make choices where we can become better communicators and influencers.

Read More »

A Different Twist on Valentine’s Day

We all know that Valentine’s Day centers around romantic love, but Leslie Parmerter, reflects on her unexpected journey with Cleinman Performance Partners and puts a new twist on observing this special holiday.

Read More »