Insights on the Business of Optometry

Messages and news from Cleinman Performance Partners

Management by Walking Around

Recently, our firm has experienced some significant growth, the result of making important strategic decisions early last year (yep, right in the middle of the recession).  With growth

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The Art of Recruiting

During our recent Cleinman Performance Network meetings, I’ve shared the importance of investing in your team and that these are opportune times to recruit.   

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Your Role…Revisited

I recently had lunch with my two Vice Presidents and asked them an important question; one that I ask myself and others every year.  "What's my role?",

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Making Customer Service Fun

My airline of choice is Southwest Airlines.  Now, I know, many of you may gasp and wonder about my sanity; others will clearly understand (either

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Leaders are Never Done!

A member resigned the other day.  It happens.  Sometimes it’s for a good reason; more often it adds up, in my opinion, to a dose

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Goal: The Imperfect Team

I enjoy passionate debate and foster it within my organization.  I believe, and history has proven me right, that often the breakthrough idea; the elusive

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What Do GenXers Want?

I recently read this interesting article in the Albany Times Union. A WORKING LIFE GUIDED BY JUST THREE LETTERS   "What the hell am I

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