Team development is critical to the success of any practice. From patient engagement and customer service to strategic management and financial literacy, Cleinman Performance Network delivers groundbreaking education in the field of optometry.
Our educators are experts in their respective fields and motivate and train participants using a variety of team-building exercises combined with Cleinman’s powerful information-sharing format. Based on feedback, doctors and their staff who have experienced our education classes return to work ready to improve operations, optical sales, patient satisfaction and overall practice performance.
Managing Workplace Conflict:
Essentials for the Scribing Optometric Assistant – NEW DATES!
Leadership Development: Becoming a Successful Department Lead:
To register call Mandie at 607-267-2901.
Whether your staff is cross-trained or specializing in individualized roles, teamwork and rapport are essential to your practice’s growth.
There will be moments when unexpected challenges test the best of teams as they work to devise systems and processes in real time.
Our on-site training programs in optical management and sales, patient care, and customer service, ensure that your staff members are not only developing effective skill-sets, but also embedding their knowledge into the unique systems of your own practice.
Daylong team retreats feature Behavior Assessments and profiles that explain what can cause communication challenges and how everyone can best work together to build rapport and trust.