Recently, our firm has experienced some significant growth, the result of making important strategic decisions early last year (yep, right in the middle of the recession). With growth comes challenges for both leaders…
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Many of my clients have turned to Facebook, MySpace and other websites to promote their practices and improve their communications with patients. There's so much going on in this area that it's…
During our recent Cleinman Performance Network meetings, I’ve shared the importance of investing in your team and that these are opportune times to recruit. Often, I hear frustration about…
In his recent book, Outliers, author Malcolm Gladwell (The Tipping Point, Blink) takes an interesting and unique approach to the study of success. Gladwell’s premise, which he supports with deep…
The following letter was sent to the members of the Ontario (Canada) Association of Optometrists as its members contemplate the potential for the entry of vision plans in…
Please read this press release, then my comments that follow: VSP Global Launches Loyalty ProgramRANCHO CORDOVA, Calif.
Do you feel like the proverbial circus plate spinner? Are you running from one plate to another, franticly transferring energy to projects, ideas, problems, situations, patients, charts, phone calls, vendors,…
I recently had lunch with my two Vice Presidents and asked them an important question; one that I ask myself and others every year. "What's my role?", I asked. "What do you…
'tis the season for giving. It's not about the Wii…but about the we. During this holiday, let's not forget those of our neighbors less fortunate. One of our societal challenges…
I have often said that I follow the "Fiddler on the Roof" philosophy of politics; "may god bless them and keep them all far away from me." It's one reason that…
I've observed, over the years, that there are basically three types of individuals on this planet. At the extremes, perhaps five percent of the populace, are the "takers" and "givers." You know…
Having just completed a major building project, one during which I cringed at the waste involved, this story passed to me by a reader really resonated. There's an important message…
My airline of choice is Southwest Airlines. Now, I know, many of you may gasp and wonder about my sanity; others will clearly understand (either that it makes sense that…
My friend, former partner, and mentor Tom Schinkel is one smart guy (See June 8, 2009 post). Tom was my partner and co-founder of Co-Optics of America, the first national…
This is a special time of year, an opportunity for us to consider our lives; and the lives of others. It's one of those holidays where I tend to wax…
A client and friend forwarded this wonderful article to me written by Doug Fleener. I'm sharing it with you with permission of the author. I wish I'd written it. Enjoy! ___________________________ I love…
I think you'll find this short article from TIME Magazine from May 12, 1961 to be fascinating. Enjoy the read. _____________ What computers can already do makes any prophecy of…
A member resigned the other day. It happens. Sometimes it’s for a good reason; more often it adds up, in my opinion, to a dose of
