In his latest book, Tribes, author Seth Godin offers a unique perspective on leadership. His view is that leadership is an art…something to be practiced. Indeed, he says (and I…
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By now, you’re aware that the Supreme Court turned down VSP’s request to hear their appeal about the revocation of their non-profit status by the IRS. What follows is a…
Alcon, the world's largest eyecare company, was recently honored by Fortune Magazine as one of the Top 100 Companies to Work For; indeed they finished 74th and have been on…
I came across this blog entry by a consumer. While it's just one person's opinion, it does make one wonder what VSP is doing with all the money that providers…
I'm writing from San Jose, Costa Rica. I've been on a bit of a "walk-about" for the past week, recharging the battaries and enjoying the wilds of this wonderful country. …
The following post on another blog is typical of the PR effort that VSP appears to be making. I suggest that it's a PR effort because, of the dozen or…
As we begin the New Year, I encourage my team to invest some time to
While some prognosticators are suggesting that folks are less likely to travel because of high costs, we're actually seeing the reverse. Indeed, with well planned travel, we're seeing some of the lowest rates…
Like most Americans, I own a car. I pay for insurance to protect myself from the economic risk associated with an accident, theft, fire, etc. Were I to have the…
Imagine this. It’s probably happened to you scores of times, as it just recently happened to me. You’re driving on the expressway, tooling along with your cruise control set at 74mph (the…
OK, so your portfolio has shrunk by 40%, unemployment is jumping and you’re concerned about the future. Its times like this that keep me grounded. And for my Thanksgiving message, I…
I pulled the following off a consumer’s blog. It provides an interesting consumer’s perspective on what they value from their VSP (or any plan) benefits. Further, as you’ll note, it’s interesting that this…
– Several weeks ago, a client in the southwest called me to thank me for our comments about VSP and informed me that his Marchon rep made some negative comments about…
According to our Cleinman Performance Partners’ December 2007 study, about 22% of our clients are operating with Electronic Medical Records. Our guess is that that number is growing, and that…
So I'm in the Big Apple (that's New York City to those west of the Hudson River) last week and got the bright idea that I'd attend the Knicks season opener. I'd never been…
This is a story about customer service; the danger of
As you read the following post borrowed from Slate.com, switch out Starbucks for Lenscrafters, Pearle and even WalMart and think of the eyecare market. Do saavy private practice owners really…
From time to time I devour the Sunday NY Times, usually on a flight to or from somewhere. Sometimes I even buy one at home, on that rare occasion when…
Attached you'll find a copy of VSP's quarterly financial statements for the period ending 6/30/08. Enjoy the read. Download vsp_063008_financial_statement.pdf Don't gulp when you read about their benefit package or…
It’s a very sad time for me and many thousands of music lovers. I just returned from Vision Expo to learn of the passing of one of my life’s inspirations,…
