I pulled the following off a consumer’s blog. It provides an interesting consumer’s perspective on what they value from their VSP (or any plan) benefits. Further, as you’ll note, it’s interesting that this…
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– Several weeks ago, a client in the southwest called me to thank me for our comments about VSP and informed me that his Marchon rep made some negative comments about…
According to our Cleinman Performance Partners’ December 2007 study, about 22% of our clients are operating with Electronic Medical Records. Our guess is that that number is growing, and that…
So I'm in the Big Apple (that's New York City to those west of the Hudson River) last week and got the bright idea that I'd attend the Knicks season opener. I'd never been…
This is a story about customer service; the danger of
As you read the following post borrowed from Slate.com, switch out Starbucks for Lenscrafters, Pearle and even WalMart and think of the eyecare market. Do saavy private practice owners really…
From time to time I devour the Sunday NY Times, usually on a flight to or from somewhere. Sometimes I even buy one at home, on that rare occasion when…
Attached you'll find a copy of VSP's quarterly financial statements for the period ending 6/30/08. Enjoy the read. Download vsp_063008_financial_statement.pdf Don't gulp when you read about their benefit package or…
It’s a very sad time for me and many thousands of music lovers. I just returned from Vision Expo to learn of the passing of one of my life’s inspirations,…
I recently read an article about Kodak that describes how the Company is using its expertise to help American business reduce the $250 billion lost annually to counterfeiting. This venerable…
This VSP Tax Exempt issue may be the beginning of something big…or…??? Tax Status of Non-Profit HMO Before Supreme Court A major shakeout in the $1 trillion non-profit healthcare industry…
All of us have encountered people who have touched our lives in profound ways. I am one of those lucky individuals who have been touched by many. For these…
Jim is an O.D. with a challenge. He's faced with a signficant decision about the future of his practice. Take a look at the attached file and present your opinion…
I spotted this article, which may be one of the reasons that my barrista was skimming…perhaps she feels skimmed? Behind many actions you'll find leadership gone astray. Barrista says Starbucks…
So I'm on a bit of a "walk-about" yesterday in the great state of Illinois, visiting some clients. I stopped off at a Starbucks for my morning fix (decaf…you don't…
From a pure business perspective, VSP is a genius company and the acquisition of Marchon makes all the sense in the world. The purchase allows them to compete with Luxottica…
So, I'm having a conversation with myself last night about this 800# Gorilla thing. I share some of our discussion below. No, I'm not schizophrenic…but I do have these voices in…
OK…I'd love your comments/observations and prognostications on this important strategic action by VSP. What are the implications? VSP’s Lynch, Marchon’s Berg Define New 'Integrated Platform' as Result of AcquisitionNEW YORK
