The Magic of Intentional Consistency
The best patient experiences and the worst patient experiences grow out of the same problem most businesses face: their systems are inconsistent. Johanna Loeffler, CPBA, Senior Director of Operational Development, shows you the one trick you need to always deliver your best to your clients.
The Impact Of The Personal Touch
Cleinman Performance Partners’ Senior Director of Client Solutions, Amanda VanVoris, talks with Alan French, OD, FAAO regarding the challenges he had running his practice and his consulting journey. See what Dr. French says was one aspect of the consulting process that really stood out for him.
Did It Really Kill The Cat?
Our consultants often get asked, “what do I look for in an employee?” This is an age-old question, and I’m quite certain that most optometrists don’t really think this one through. First, each position likely has a requirement for different attributes. As just one example, a bookkeeper doesn’t have to be very people-oriented while an optician simply must be. The attributes of your patient-care coordinator will likely be different than those of your contact lens tech. Different jobs require different skills.
The Future is in your Closet!
I recently read an article that predicted that on-line optical is expected to reach a 21% share of market by 2023. Ouch, you say! Firm’s like Zenni Optical, Warby Parker and Essilor’s EyeBuy Direct and FramesDirect.com are out to eat your lunch. VSP is right there with them. Are these your enemies…or friends?
What It Takes!
Some time ago, I had my office painted. As I reassembled my “stuff” after the project, I had occasion to reconnect with a number of mementos; items that remind me of various steps in my career. Memories.
Cleinman Performance Partners Replaces Entire Staff With Giraffes
“This wasn’t intentional,” says Alan Cleinman, CEO and Founder of the company. “It’s not like I woke up one day and decided to hire only giraffes for all key and support positions. This happened entirely organically.”
Happy Holidays!
Cleinman Performance Partners wishes to extend to you our warmest wishes this holiday season. Thank you for growing with us, and wishing you continued health, happiness, and success in the coming New Year!
July Roundup
Welcome to the Cleinman Performance Partners Optometry Roundup. A digital newsletter featuring articles on optometry and business-related news from around the web as well as events and happenings within Cleinman Performance Partners! The story of how a former farm girl from Elk City, Oklahoma became interested in optometry and is now the president-elect of the […]
Time Really is Money
We live in a fast-paced world where we are faced with competing priorities that often force us to relinquish the ownership of our choices and our time. How, then, do we find balance for our personal and professional productivity? The answer lies in learning to find the hidden value in how we invest our time. […]
If Everyone Is Responsible, No One Is
Like the majority of our clients, I belong to a mastermind group. In my case, we call ourselves the “Congress of Masterminds” and are comprised of companies that provide mastermind group management services to vertical industries. Our group, which meets every six months, is comprised of the leaders of firms that support eyecare, dentistry, home […]