Invest in Your Team
Spend time and money on continuous staff training. This will set you apart and pay dividends in terms of staff performance. Managing a good team
March 2, 2017
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Messages and news from Cleinman Performance Partners
Spend time and money on continuous staff training. This will set you apart and pay dividends in terms of staff performance. Managing a good team
Create customized gift cards that have a secret value. This is patterned after Victoria Secret’s secret rewards program. The psychology behind it is that people
We have a frame show at least once a year, which is a lot of work for the staff – preparation before the show, the
We have found that handoffs are critical to sales in the dispensary. Getting realistic feedback from your dispensary staff about how well you handoff
We have created a “Patient Passport.” It is a portfolio that contains all the information presented to the patient at the time of their
Staff and patients submit compliments, catching our staff going above and beyond. These are all read at a monthly staff meeting with congratulations to the
Some time ago I overheard opticians telling patients with some vision plans, “you are not eligible for a frame this year but we can update
We have created a business card-size patient info card that we attach to all patients’ orders that do not purchase a year supply of contacts.
Tim Nichols, OD In the first quarter of 2013, we noticed our per patient revenues were falling and began to investigate, hoping to pinpoint the
Daniel Hock, OD We moved a Vision Therapy department to a new stand alone location. We have teamed up with a reading specialist who will