“This is certainly a stressful time for all of us and making important decisions day to day can wear you down! I’m grateful that we have the Cleinman family in our corner to help us through this mess.”
– Scott Tomasino, O.D., Tomasino Goerss Vision Source, O’Fallon, MO.
These are challenging times! The Coronavirus pandemic is affecting all our families, our businesses, and our communities. We’re dedicated to helping you manage through this situation.
Please use these resources and reach out to us at covidhelp@cleinman.com. if you have any further questions. If we do not have the answer you require, we’ll do what’s necessary to obtain it.
Be sure to revisit this page often as it will be updated daily with new and valuable information that will help you prevail in these trying times.
What Does Your P&L Tell You? February 19, 2021
Vice President of Business Development, Brett Moore, has discovered how to make marketing your business bulletproof. Click to see where he found the secret.
The best patient experiences and the worst patient experiences grow out of the same problem most businesses face: their systems are inconsistent. Johanna Loeffler, CPBA, Senior Director of Operational Development, shows you the one trick you need to always deliver your best to your clients.
Cleinman Performance Partners’ Senior Director of Client Solutions, Amanda VanVoris, talks with Alan French, OD, FAAO regarding the challenges he had running his practice and his consulting journey. See what Dr. French says was one aspect of the consulting process that really stood out for him.
Our consultants often get asked, “what do I look for in an employee?” This is an age-old question, and I’m quite certain that most optometrists don’t really think this one through. First, each position likely has a requirement for different attributes. As just one example, a bookkeeper doesn’t have to be very people-oriented while an optician simply must be. The attributes of your patient-care coordinator will likely be different than those of your contact lens tech. Different jobs require different skills.
I recently read an article that predicted that on-line optical is expected to reach a 21% share of market by 2023. Ouch, you say! Firm’s like Zenni Optical, Warby Parker and Essilor’s EyeBuy Direct and FramesDirect.com are out to eat your lunch. VSP is right there with them. Are these your enemies…or friends?
Some time ago, I had my office painted. As I reassembled my “stuff” after the project, I had occasion to reconnect with a number of mementos; items that remind me of various steps in my career. Memories.
